FAQ

What payment methods can I use?

For online purchases, we accept the following methods of payment:

  • Visa
  • Mastercard
  • American Express
  • Affirm
  • Afterpay

What currency will I be charged in?

All prices are listed and charged in United States Dollars (USD). This amount will be converted and will appear as your local currency on your bank statement based on the current exchange rate.

Any currency conversions displayed on our website are only estimations based on current exchange rates and are updated daily.

Will I be charged duties and taxes?

All duties, customs and taxes incurred when items are shipped internationally are the responsibility of the customer.

How does Affirm and Afterpay work?

Affirm and Afterpay are both “Buy Now, Pay Later” payment services. They allow customers to buy now and pay for online orders in four interest-free payments over six weeks or in monthly installments.

Please note the availability of these "Buy Now, Pay Later" services vary by region and country.

How long does it take to process my order?

Please allow us 3 to 5 business days to process and assemble your order. Delivery time varies by destination country and carrier.

What happens if my order is damaged or lost?

We are not liable for items that are lost or damaged in transit. 

If you receive a damaged or defective item, please contact our Customer Experience team at contact@letsinhale.com within 14 days of delivery so we can assist you.

What are the shipping rates and delivery estimates?

You can view all of our shipping rates and delivery estimates here.

What is your return policy?

Please find our return policy here.

Can I cancel my order?

Orders can be requested for cancellation as long as they have not been marked as shipped with tracking information provided.

If you would like to submit a cancellation request, please send an email to our Customer Experience team at contact@letsinhale.com as soon as possible.

Within the email, provide your Order Number, item(s) requested for cancellation, whether you would like to receive a refund or exchange and our team will get back to you shortly.

All requests are processed on a case-by-case basis and cancellation is not guaranteed upon request. If tracking information has been provided for an order we cannot proceed with a cancellation request and the order would be subject to our return policy. You can view our return policy here.

What can I do if my question isn't listed here?

If you have any other questions, you can contact our Customer Experience team here or you can email contact@letsinhale.com. We're available daily from 9:00 AM to 8:00 PM EST.